Borcook Help Centre

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Find guides for setup, using your smoker, programs, recipes and GrillDirect. Start with the quick guide or choose a specific topic.

Set up the app in 5 steps

The quickest way from installing the app to controlling your smoker for the first time.

Popular topics

Discover Borcook

My recipes

Create your own recipes and pair them with a smoking program.

Saved programs

Save a program and quickly load it onto your chosen smoker later.

Shopping list

Add ingredients from recipes and your own items, then tick them off while shopping.

Favourites

Save your most-used recipes so they are always close at hand.

Recipes

BORCOOK recipes

BORCOOK recipes guide you through preparing a dish, step by step. Some recipes also include a ready-made program that you can load directly onto the smoker.

Ready-made BORCOOK recipe

What a recipe contains

Description

At the top, you’ll find a short description of the dish and the main action buttons, including “Cook today”.

Equipment

A list of the accessories and equipment you need. Some items may also include a quick online purchase option.

Ingredients

A list of all ingredients needed for the recipe. You can add ingredients to your shopping list, to make it easier to prepare for cooking or smoking.

Recipe

A detailed description of each step in preparing the dish. Individual steps may include extra tips, reminders, links to articles and timers.

Favourites and shopping list

To find a recipe again more quickly, add it to your favourites by selecting the heart icon. This makes it easier to find in the app later.

In the ingredients section, you can also select “Add to shopping list” to move the ingredients directly to your shopping list.

Recipe ingredients and the Add to shopping list button
Recipe ingredients and the Add to shopping list button.

“Cook today” — load a program onto the smoker

If a recipe includes a ready-made program, select “Cook today” to load it onto your chosen smoker.

The app may first show a list of required extras or accessories. Then select the device onto which you want to load the program.

List of required extras
Required extras before loading the program.
Select a device for the recipe
Select the smoker onto which you want to load the program.

If the smoker is already running

If the selected smoker is already running a program, the app will ask you to confirm.

Loading a new program will stop the currently running program. This gives you the choice to stop the current process and start a new one.

Important Before confirming, make sure that stopping the current program is what you intend to do.
Confirm stopping the current program before loading a new one
Message confirming that the current program will stop.

Starting a program

After loading a program onto the smoker, you can review its steps and adjust the settings if needed before starting.

To start the program, press START. The smoker will then run each step according to the recipe settings.

Starting a program from a recipe
Program ready to start.
Running program loaded from a recipe
Running program loaded from a recipe.
Recipes

Shopping list

The shopping list keeps all the ingredients you need to prepare a dish in one place. Add items from a recipe or enter them manually.

Adding items

Add from a recipe

In the recipe’s ingredients list, select Add to shopping list. The ingredients will be added to your shopping list.

Adding recipe ingredients to the shopping list
Adding ingredients directly from a recipe.

Add manually

In the shopping list tab, select +, enter the item name, quantity and unit, then add it to the list.

Manually adding an item to the shopping list
Adding an item to the list manually.

Marking items as purchased

After shopping, mark the item as completed. This makes it easy to see which items you have already bought and which ones you still need.

Shopping list with checked items
Marking purchased items.

Removing an item from the list

To remove an item from the shopping list, swipe left on it. Then select the delete option.

Tip Removing an item from your shopping list does not remove it from the recipe it was added from.
Account and help

Profile and account settings

Your profile contains your user code, subscription information, language and notification settings, and account security and management options.

How to open your profile

On the app home screen, select the user profile icon in the upper-right corner.

BORCOOK user profile
BORCOOK user profile view.

Profile details

At the top of your profile, you can add a photo and set your name. To edit your details, select the pencil icon.

Editing the BORCOOK user profile
Editing the user photo and name.

User code

Each BORCOOK account has its own unique user code, shown near the top of your profile.

Copy the code by selecting the copy icon next to it.

What is the user code for?
  • To share your own recipes with other BORCOOK users,
  • to assign and activate a subscription on the correct user account,
  • it may be needed when contacting support about your account or subscription.
Important The user code is not a password. You can share it with another person if it is needed to share a recipe or activate a service assigned to you. Never share your password.

Subscription

In the Subscription section, you can check information of your BORCOOK plan and its status.

When activating a subscription, make sure it is assigned to the correct account. The BORCOOK user code is used to identify the user.

Tip If you are buying or activating a subscription for your account, have the user code from your profile ready.

Favourites

The Favourites section contains recipes that you marked with the heart icon. This lets you quickly return to the recipes you use most.

App language

Choose Language to change the BORCOOK interface language. The selected language is used in menus, messages and other parts of the app.

Note Recipes, articles and other content may vary depending on the selected language and whether an item is available in that language.

Notifications

In notification settings, choose which updates you want to receive from the app.

  • New recipes — updates about new recipes.
  • New articles — updates about new content and guides.
  • New products — updates about new products and accessories.

After changing the settings, select Save.

BORCOOK notification settings
Choosing which notifications to receive.

Offline recipes

The Offline recipes option stores recipe data locally so selected content remains available when your phone has no internet access.

The date of the last sync appears below the switch. When your connection is restored, the app can update the locally stored data.

Information and documents

Your profile also contains important information about the app and its terms of use:

  • About the app — information about BORCOOK and the app version.
  • Privacy policy — information about data processing.
  • Terms and conditions — rules for using the app.
  • Terms of use — additional service terms.
  • Publisher details — information about the company responsible for the app.

Account security and access

Change password

Lets you set a new password for an account created with an email address.

Change email

Lets you change the email address linked to your BORCOOK account.

Sign out

Ends the current user session on this device. Your account and saved data are not deleted.

How to delete your account

1

Open the BORCOOK app and go to your profile.

2

Scroll to the bottom of your profile.

3

Select Delete account.

4

Read the message and confirm that you want to delete your account.

BORCOOK user profile
Account options in the profile.
BORCOOK account deletion option
The “Delete account” option is at the bottom of the profile.
This action cannot be undone Deleting your account permanently removes your account data and data associated with your user profile, according to BORCOOK data deletion rules. Once the process is complete, you will not be able to sign back in to the deleted account.
Need help? Contact us: support@borcook.com